The Operational Partner Who Actually Does the Work
No weekly check-ins asking "how's it going?" No strategy decks. We embed with your team, diagnose what's broken, and fix it - hands-on, until it runs without you.
Let’s talk
Working with scaling companies across:
SaaS
Agencies
B2B Services
E-Commerce
You’re Working Harder Than Ever. And Somehow, Everything Still Depends on You.
You’ve scaled. Revenue grew. But somewhere along the way, the business started running you instead of the other way around.
Every decision routes through you - you are the bottleneck
Critical knowledge walks out the door when people leave
Tools were added without a deeper strategy - nothing connects, nothing scales
New hires flounder for months without real onboarding
You're adding headcount - but it’s making you busier, not freed up
From Firefighting
to Leading in 90 Days
Maybe you've tried consultants before. Weekly calls, fancy frameworks, invoices that kept coming - but nothing actually changed. That's not what we do. You keep the business running. We build the systems underneath it.
Diagnose
A full operational audit - not surface-level data, but the structures that drive your daily business.
What we examine:
- Org structure & workflows - How information flows, where accountability breaks down, what's blocking scale
- Customer operations - Journey mapping, response times, churn triggers, where your team wastes time on repetitive work
- Financial operations - Tool stack, vendor contracts, internal spend, redundancies bleeding margin
- Gap analysis - The bottlenecks (people and processes) preventing you from scaling from 20 to 200+
You get a clear picture of what's broken and a prioritized action plan.
Build
We implement alongside your team. Not strategy from the sidelines - we're in the engine room with you.
- Documenting processes that only exist in your team's heads
- Building clear KPI dashboards so every employee knows what they're measured against
- Fixing workflows and removing bottlenecks
- Establishing reporting rhythms that keep teams aligned week over week
This is where things actually change.
Optimize
Operations aren't a one-time project. We monitor what's working, refine what isn't, and adapt as your business evolves. The goal: a foundation that holds as you scale.
An Extension
of Your Leadership Team
We join your channels, attend your meetings, and treat your problems like our own.
Direct Channel Access
We join your Slack, Teams, or Google Chat. Need a second opinion on an hire or tool procurement? We're one message away. Your problems become our problems - with the same urgency.
Weekly Executive Sessions
A dedicated 2-hour working session to review progress, unblock hurdles, and align on deliverables. This is where implementation happens, not just discussion.
On-Demand Availability
Board prep. Urgent operational crisis. Last-minute decision that needs a second set of eyes. We're available beyond our scheduled sessions - because scaling companies don't run on a consultant's calendar.
Five Systems That Free You From the Day-to-Day
The operational foundation that takes you from founder-dependent to founder-led.
01.
Operations & Process Design
02.
Team & Talent Infrastructure
Recruiting processes that attract the A-players. Onboarding that cuts ramp time in half. Performance frameworks that set clear expectations. New hires contribute faster, good people stay longer.
03.
KPIs & Performance Visibility
Metrics tied to revenue, retention, and margin - not vanity dashboards. Reporting rhythms that keep every team aligned with company goals, week over week.
04.
Tool Audit & Integration
Most scaling companies bleed money on redundant tools that don't talk to each other. We audit, consolidate, and integrate - so your tech foundation scales instead of fighting you.
05.
Cost & Efficiency Analysis
Line-by-line review of contracts, vendor spend, and overhead. We find where you're bleeding margin and where fixes create direct financial upside.
Your Company,
90 Days From Now
We build the systems that run your company without you.
You're Out of the Weeds
No more back-to-back meetings where you're the decision-maker on things that shouldn't reach your desk. Your team runs operations without you. You spend your time on strategy, growth, and the work that actually requires you.
Your Team Runs on Systems, Not Memory
New hires reach productivity in weeks, not months. When someone leaves, the knowledge stays. Every core process is documented, accessible, and actually used.
You See What's Actually Happening
Your dashboard shows the numbers that matter - revenue, costs, team performance, client health - updated and accurate. You spot problems before they become fires.
Growth Creates Leverage, Not Chaos
You add ten people and things get easier, not harder. Overhead grows slower than revenue. The same systems that run a 50-person company run a 150-person company.
You’re One Meeting Away From Starting Your Company’s Next Chapter.
Let's talk about where you are and where you need to go.
Schedule a Call
*60-90 minutes. No pitch. You'll leave with a clear diagnosis and a prioritized action plan - whether we work together or not.
FAQ
How is this different from hiring a COO?
A COO costs $350K-$400K+ per year, plus months to find and onboard. Kniroo gives you senior operational execution at a fraction of the cost, without the hiring risk. For most companies in the 20-200 employee range, we're the bridge that builds the foundation a future COO will run.
How much of my time does this take?
4-6 hours in week one for kickoff. Then roughly 3-4 hours per week, mostly in our working sessions. We're here to reduce your operational load, not add to it.
What do you need from us to get started?
Transparency and access. We'll need admin access to your core tools (CRM, support platforms, analytics), time with key stakeholders for discovery interviews, and fast feedback loops on decisions - especially in the first 4-6 weeks. High-growth environments require fast decision-making; we move at your pace, not a consultant's pace.
What kinds of companies do you work with?
Scaling companies between 20 and 200 employees - typically SaaS, agencies, B2B services, or e-commerce. The common thread: founders hitting operational limits on growth.
What does month one look like?
Week one: kickoff meeting and discovery - we work through a comprehensive questionnaire together to understand your specific challenges. Weeks two and three: deep analysis - reviewing docs, mapping processes, interviewing key people, analyzing your systems. Week four: prioritized action plan delivered, quick wins already underway. Month two: full implementation mode.
What's the investment?
The same investment as traditional consultants - but instead of advice and decks, you get hands-on implementation and systems that actually work. A fraction of what you'd pay for a full-time COO, without the six-month search or onboarding risk. Pricing depends on scope, but the structure is simple: a short initial commitment, then month-to-month. You stay as long as it makes sense.
